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This page was last updated on June 30, 2026.

We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we inform you which data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you understand exactly how we work.

This privacy policy applies to the services of LuceXL. You should be aware that LuceXL is not responsible for the privacy policies of other websites and sources. By using this website, you indicate your acceptance of the privacy policy.

LuceXL respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially.

Our use of collected data

Use of our services

When you sign up for one of our services or place an order, we ask you to provide personal data. This data is used to perform the service, for example, processing and shipping your order or answering your question.

The data is stored on LuceXL's own secure servers or those of a third party. We will not combine this data with other personal data we have, unless it is necessary for the execution of our services.

Communication

When you send emails or other messages to us, it is possible that we store those messages. Sometimes we ask you for personal data that is relevant to the situation. This makes it possible to process your questions and answer your requests.

The data is stored on LuceXL's own secure servers or those of a third party. We will not combine this data with other personal data we have, unless it is necessary to handle your request properly.

Cookies

We collect data for research to gain a better understanding of our customers, so that we can tailor our services accordingly.

This website uses cookies. Cookies are small text files that are placed on your computer, tablet, or smartphone to help the website analyze how visitors use the site. The information generated by the cookie about your use of the website may be transferred to secure servers of LuceXL or those of a third party.

We use this information to track how you use the website, to compile reports on website activity, and to offer other services related to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy, unless we have obtained your prior consent.

Third parties

Your information is not shared with third parties, except for web applications, payment providers, carriers, and other parties we use to operate our online store. This includes, for example, parties involved in payment processing, shipping, hosting, administration, customer service, or collecting reviews.

This data is used solely for the purpose of the relevant service or application and is not shared further than necessary. In some cases, information may also be shared internally. Our employees are required to respect the confidentiality of your data.

Changes

This privacy statement has been tailored to the use and functionality of this website. Any modifications and/or changes to this website may result in changes to this privacy statement. We therefore recommend that you review this privacy statement regularly.

Choices Regarding Personal Data

We offer all visitors the opportunity to view, modify, or delete any personal information they have provided to us, to the extent permitted by law.

Changing or Unsubscribing from the Newsletter

At the bottom of every newsletter, you will find the option to update your details or unsubscribe from future newsletters.

Changing or Unsubscribing from Communications

If you would like to update your information or have your details removed from our records, please contact us using the contact information provided at the end of this privacy statement.

Disabling Cookies

Most browsers are set to accept cookies by default, but you can configure your browser to reject all cookies or to notify you whenever a cookie is being sent.

Please note that some features and services on our website and other websites may not function properly if cookies are disabled in your browser.

Right to Restrict Processing

You always have the right to restrict the processing of personal data relating to you or data that can be traced back to you. You may submit such a request to our privacy contact person.

You will receive a response within 30 days. If your request is approved, we will send a confirmation to the email address we have on file stating that your data will no longer be processed until you withdraw the restriction.

Article 18 GDPR

Right to Data Portability

You always have the right to have the personal data we process relating to you transferred to yourself or another party. You may submit such a request to our privacy contact person.

You will receive a response within 30 days. If your request is approved, we will provide your data in a commonly used, machine-readable file format, where technically feasible and legally permitted.

Article 18 GDPR

Right of Access

You always have the right to access the personal data we process relating to you or data that can be traced back to you. You may submit such a request to our privacy contact person.

You will receive a response within 30 days. If your request is approved, we will send a copy of the personal data we process about you to the email address we have on file, along with an overview of the processors who have access to the data and the categories under which the data is stored.

Article 15 GDPR

Right to Rectification

You always have the right to have personal data relating to you corrected or updated. You may submit such a request to our privacy contact person.

You will receive a response within 30 days. If your request is approved, we will send a confirmation to the email address we have on file confirming that your data has been updated.

Article 16 GDPR

Right to Object and Other Rights

Where applicable, you have the right to object to the processing of your personal data by or on behalf of LuceXL. If you object, we will immediately suspend the processing of your data while your objection is being reviewed.

If your objection is found to be justified, we will provide you with copies of the data we process and will permanently stop processing your personal data.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a way that would make this right applicable. If you believe otherwise, please contact our privacy contact person.

Articles 21 and 22 GDPR

Reviews

We may use an external party to collect customer reviews. If you leave a review through a review platform, you may be required to provide your name and email address. The review platform may share this information with us so that we can link your review to your order.

In some cases, the review platform may contact you to request additional information about your review. If we invite you to leave a review, we may share your name and email address with the review platform. This information is used solely for the purpose of inviting you to submit a review.

The review platform is required to implement appropriate technical and organizational measures to protect your personal data. If the platform engages third parties to provide its services, the same safeguards regarding the protection of your personal data will apply.

Questions and Feedback

We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us.

Contact Details

LuceXL
Trading under the name LuceXL

Company Name: Neushoorn Retail B.V.
Chamber of Commerce Number: 42091675
VAT Number: NL869676404B01

Address:
Bercylaan 599
1031 KP Amsterdam
The Netherlands

Email: info@lucexl.nl